Privacy Policy

Privacy Policy

Information About You

At Citibrokers Pty Ltd, we are committed to protecting the privacy and confidentiality of our clients and customers, including sellers, buyers, landlords, tenants, and all parties we work with.

As a registered Real Estate and Business Agency in New South Wales (NSW), we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern the collection, use, disclosure, and storage of personal and sensitive information.

This Privacy Policy explains how we collect, use, store, and manage your personal and sensitive information, and outlines your rights in relation to that information.

Information We Collect

We collect personal and sensitive information that is reasonably necessary to provide our real estate and business brokerage services. This may include:

• Personal Information: Name, address, phone number, email address, and date of birth.

• Identification Information: Details from identification documents (e.g., NSW driver licence, passport).

• Financial and Transactional Information: Property or business ownership details, purchase or sale offers, payment information, and contractual documents.

• Property/Business Information: Preferences, inspection records, valuations, and related details.

We collect information through direct communications (such as phone, email, or face-to-face meetings), website forms, inspections, applications, and other real estate or business-related activities.

We strongly encourage clients to redact sensitive personal identifiers (such as licence & card numbers) from ID copies wherever possible.

How We Use Your Information

We use your personal and sensitive information to:

• Facilitate the sale, purchase, or lease of real estate and business assets.

• Verify identity and assess potential purchasers, vendors, and business clients.

• Communicate about properties or businesses of interest, appointments, and marketing updates.

• Comply with legal and regulatory obligations, including taxation, accounting, and emerging Anti-Money Laundering (AML) best practices.

• Manage client relationships, contracts, and communications.

• Improve our services and overall customer experience.

We do not sell or rent your personal information to any third parties.

How We Store and Protect Your Information

We take reasonable steps to safeguard your personal and sensitive information from misuse, loss, and unauthorised access, modification, or disclosure. This includes:

• Secure physical storage of paper records.

• Encryption, password protection, and firewall security for electronic data.

• Restricting access to authorised staff only.

We retain your information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

Sharing Your Information

We may disclose your personal or sensitive information to third parties where necessary to perform our services or where required by law. These parties may include:

• Service Providers: Solicitors, conveyancers, valuers, tradespeople, and marketing or IT service providers assisting in transactions.

• Regulatory Authorities: Government and industry bodies such as NSW Fair Trading, the Real Estate Institute of NSW (REINSW), the Australian Taxation Office (ATO), or law enforcement agencies.

• Legal Obligations: When disclosure is necessary to comply with subpoenas, fraud prevention, or legal proceedings.

We require all third parties to handle your information in accordance with applicable privacy laws.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you.

• Correct any inaccurate or outdated information.

• Opt out of marketing communications at any time.

• Request deletion of your information, where legally permissible.

Requests can be made using the contact details below.

Marketing and Communications

We may use your information to send updates or marketing material relating to our real estate and business brokerage services. You can opt out of these communications at any time by clicking “unsubscribe” or contacting us directly.

International Data Transfers

We do not generally transfer personal or sensitive information outside of Australia. If it becomes necessary to do so, we will take reasonable steps to ensure that any overseas recipients comply with privacy protections equivalent to those required under Australian law.

Complaints

If you have concerns about how we have handled your personal information, please contact us using the details below. We will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Contact Us

Citibrokers Pty Ltd
Phone: 0401 339 540 or 0419 495 931
Email: info@citibrokers.com.au